399tk Terms and Conditions

1 Introduction and Acceptance

399tk is an online betting and gaming platform that provides cricket betting, live casino, slot games, and various other entertainment for players in Bangladesh. These terms and conditions ("Terms") establish the legal relationship between the 399tk platform and its users ("you" or "user").

These Terms are effective according to Bangladesh Standard Time (BST, UTC+6). By accessing the platform, creating an account, or participating in any game, you are considered to have accepted these Terms.

1.1 Eligibility Requirements

• You must be 21 years of age or older.
• You must reside in a region where online gaming is legally permitted.
• You must have a valid payment method (bKash, Nagad, Rocket, or bank transfer).
• You must not have been previously permanently banned by 399tk.
• You are participating on this platform voluntarily and no one is forcing you to do so.

2 Account Registration

To enjoy full access to 399tk, you need to create a personal account. Each individual may create only one account. Creating multiple accounts under the same person's name is strictly prohibited.

2.1 Information Provided at Registration

• Your full and accurate name (as per your national identity card).
• A valid and active email address.
• An active mobile number.
• Date of birth (for age verification).
• A strong and unique password.

Providing false or misleading information during registration will result in immediate account closure and all funds in that account may be forfeited.

2.2 Account Security

Maintaining the security of your account is entirely your responsibility. Never share your password with anyone. If you believe your account is being used without authorization, notify our support team immediately.

3 Age Verification and Identity Confirmation

Only individuals aged 21 or above may participate on 399tk. We may request the following documents at any time for age and identity verification:

• Scanned copy of National Identity Card (NID) or passport.
• Proof of current address (such as a utility bill or bank statement).
• Proof of ownership of payment method (bKash/Nagad/Rocket registration details).

4 Deposits and Withdrawals

4.1 Deposit Terms

• The minimum deposit amount is ৳100 per method.
• Accepted payment methods: bKash, Nagad, Rocket, and bank transfer.
• Deposited funds must come only from the registered account holder's own payment method.
• Deposits made through a third party are strictly prohibited and may result in account closure.

4.2 Withdrawal Terms

• The minimum withdrawal amount is ৳500.
• Withdrawal processing time: typically 10–45 minutes.
• Withdrawals must be made to the same payment method used for the deposit.
• All active bonus wagering requirements must be met before making a withdrawal.
• Withdrawals may be delayed or suspended if identity verification has not been completed.

5 Bonuses and Promotional Offers

The 399tk welcome bonus is a 100% bonus on the first deposit, up to a maximum of ৳10,000. The following conditions apply to receiving this bonus and withdrawing winnings from it:

5.1 Wagering Requirements

• The bonus wagering requirement is 20 times (20x).
• That means, if you deposit ৳1,000 and receive a ৳1,000 bonus, you must wager a total of ৳20,000 before making a withdrawal.
• The time limit for using the bonus will be stated in the terms of the specific promotion.
• Some games do not contribute to bonus wagering, or contribute only partially — see the details of the specific promotion.

5.2 General Bonus Terms

• The welcome bonus may only be claimed once per account.
• Bonus funds are not directly withdrawable — only winnings after meeting the wagering requirements may be withdrawn.
• Claiming bonuses through multiple accounts will be treated as fraud.
• 399tk reserves the right to modify or cancel any bonus promotion.

5.3 VIP Program

The 399tk VIP program has three tiers: Bronze — up to 0.5% cashback per week; Silver — up to 1.0% cashback per week; Gold — up to 1.5% cashback per week. It is possible to advance to a higher tier through regular play. VIP benefits are at the discretion of 399tk and may change at any time.

6 Betting and Gaming Rules

All betting and gaming activities on 399tk are governed by specific rules. Players should keep the following in mind:

6.1 Rules for Placing Bets

• Once a game has started or a bet has been confirmed, it cannot be cancelled.
• If the outcome of a game is uncertain due to a technical error, 399tk reserves the right to void that bet and return the funds.
• Cricket betting may include IPL, BPL, T20, and ICC events — specific match rules apply.
• Odds in sports betting markets may change; the odds at the time the bet is confirmed will be final.

6.2 Casino Gaming

• All casino games (slots, live casino, table games) are governed by their own game rules.
• Live casino games are operated by various providers including Evolution Gaming and Ezugi, and the rules of those providers also apply.
• In the event of a software error in a game, 399tk reserves the right to void the result of that round.
• Game outcomes are determined by a Random Number Generator (RNG) and are independently verifiable.

6.3 Sports Betting Limits

399tk reserves the right to set a maximum bet amount for any user. If an unusual betting pattern is detected, the account may be temporarily suspended for review.

7 Prohibited Activities

The following activities are strictly prohibited on the 399tk platform:

• Creating multiple accounts under the same person's name.
• Creating an account using a false identity.
• Abusing the bonus system (including bonus arbitrage).
• Collusion (illegal agreements with other players).
• Using software bots or automated tools.
• Intentionally exploiting technical errors on the platform.
• Money laundering or illegal financial activities.
• Harassing or abusing other players.
• Interfering with platform security systems or attempting to hack.
• Allowing minors to use an account.

8 Account Suspension and Closure

8.1 Rights of 399tk

399tk reserves the right to temporarily suspend or permanently close any account without prior notice in the following circumstances:

• Violation of any provision of these Terms.
• Failure to complete identity verification.
• Suspicion of fraudulent or deceptive activity.
• Detection of unusual betting patterns (for review).
• Long-term inactive account (specific period applies).

8.2 Player Rights

You may close your own account at any time by notifying our support team. Upon account closure, the balance in your account (excluding active bonuses) will be returned, provided there are no unresolved matters. For self-exclusion as part of responsible gaming, please visit our Responsible Gaming page.

9 Responsible Gaming

399tk places the highest priority on responsible gaming. We believe gaming should be a safe source of enjoyment, not a cause of financial or mental stress.

• We provide players with the ability to set their own deposit and betting limits.
• 24/7 live chat support is available for immediate assistance if a player experiences difficulties or loses control of their gaming.
• We follow a strict verification process to keep minors away from any form of gaming.
• Using the self-exclusion feature, you can take a break from gaming for a set period or permanently.

To learn more about responsible gaming, visit our Responsible Gaming page.

10 Privacy and Data Protection

Protecting your personal information is of great importance to 399tk. We keep your information secure using SSL encryption and modern security measures.

10.1 Data Collection & Use

• We collect only the personal information that is necessary and do not sell it to third parties.
• Information is used for identity verification, transaction processing, and improving service quality.
• Required information may be shared with regulatory authorities under legal obligations.

To learn about our full privacy policy, see the Privacy Policy page.

11 Limitation of Liability

The 399tk platform is provided on an "as-is" basis. 399tk is not liable for the following:

• Loss of a game or bet due to internet connection disruption.
• Temporary platform unavailability due to technical errors.
• Financial loss resulting from a player's own betting decisions.
• Delays or errors by third-party payment providers.

12 Changes & Updates

399tk reserves the right to change, update, or amend these terms and conditions at any time. In the event of changes:

• The date of the change will be noted on this page under the "Last Updated" section.
• For significant changes, a notification may be sent to the registered email address.
• Continued use of the platform after changes will be considered acceptance of the new terms and conditions.
• If you do not agree with the new terms and conditions, please notify our support team to close your account.

13 Contact & Support

If you have any questions or complaints about these terms and conditions, please contact our support team:

• Live Chat: 24 hours, 7 days — support is available in Bengali.
• Email: [email protected]

Our support team is ready to resolve any of your queries and complaints quickly and effectively. All communications are processed according to Bangladesh Standard Time (BST).