Safe Play

Responsible Gaming — Know the limits of fun

399tk believes gaming is entertainment — not a burden. Your safety and wellbeing are our highest priority.

Our Commitment

Let gaming be for fun

Responsible gaming at 399tk is the core foundation of our platform. We want you to always stay in control and keep gaming a healthy and enjoyable activity. Online gaming can be a great form of entertainment, but without limits it can become a problem.

Our responsible gaming policy is built on several important pillars: age verification, setting deposit limits, the self-exclusion feature, and 24/7 support. By using these tools, you can always keep gaming in a place of enjoyment.

Remember, responsible gaming means staying aware of how much time and money you are spending. There is no guarantee of winning — enjoy gaming purely for entertainment.

Important: 399tk is only for players aged 21 and above. Minors are strictly prohibited from creating an account or participating in any game.

Core principles of responsible gaming

  • Play for entertainment only
  • Set a budget and stick to it
  • Do not chase losses by continuing to bet
  • Do not treat gaming as a source of income
  • Take regular breaks and respect time limits
  • Spend time with family and friends
Safety Tools

6 features to keep you protected

399tk provides these tools to help you stay in control of your gaming.

Age Verification

399tk is for players 21 and above only. Age is verified at the time of account registration. We take strict measures to prevent minors from playing.

Deposit Limit Setting

Set a daily, weekly, or monthly deposit limit. Once you reach this limit, you will not be able to deposit further — financial control stays in your hands.

Time-Out Feature

Pause your account for a set period — from 24 hours up to 30 days. During this break, logging in or placing bets will be completely disabled.

Self-Exclusion

Apply for long-term self-exclusion. Options range from 6 months to permanent exclusion. During this time your account will be completely deactivated.

Gaming History Review

View your bets, wins, losses, and deposit history at any time. Analyse your own habits and take action if needed.

24/7 Support

If you experience a gaming problem, contact our Bangla-speaking support team — get help via live chat at any time of day or night.

Warning Signs

Signs of problematic gaming

If any of the signs below appear in yourself, it is time to pay attention. Acknowledging the problem is the first step toward a solution.

Continuously increasing bets to try to recover lost money
Lying to family or friends about gaming
Unable to stop gaming or feeling restless when trying
Taking loans or breaking savings to fund gaming
Neglecting work, studies, or family
Gaming to relieve stress or sadness
Spending more time or money than the limits you set
Take Action

Ways to get support

If you feel gaming is having a negative effect on your life, take action now. Asking for help is not a weakness — it is a sign of courage.

1

Contact live chat

Let 399tk's 24/7 Bangla-speaking support team know. They will help activate limits or exclusion on your account.

2

Activate a deposit limit

Set a daily or weekly deposit limit instantly from your account settings.

3

Activate a time-out or exclusion

Choose any option from a 24-hour pause to long-term self-exclusion, depending on what you need.

4

Seek professional support

Talk to your family or trusted friends. If needed, seek advice from a mental health professional.

Financial Limits

Take control of your budget

Minimum Deposit

৳100

The minimum deposit is just ৳100 via any method. Deposit with bKash, Nagad, Rocket, or bank transfer.

Minimum Withdrawal

৳500

The minimum withdrawal is ৳500. Winnings typically reach your account within 10 to 45 minutes.

Responsible budget tips: Only spend money that, if lost, will have no impact on your daily life. Think of your gaming budget like an entertainment budget — similar to spending at the cinema or a restaurant. Never play with borrowed money or funds from your emergency savings.

Need Help?

Contact us

Our team is always by your side for any gaming-related issue. Never hesitate to ask for help.

Live Chat Support
24/7 support in Bangla — get an instant response
Email support
Self-exclusion request
Send a request via live chat or email — it will be processed promptly
Service hours
7 days a week, 24 hours a day — Bangladesh Standard Time (BST)
Common Questions

Responsible Gaming FAQ

399tk is only for players aged 21 and above. Age is verified when opening an account. Minors cannot create an account or participate in any game on this platform. We are committed to protecting minors.

Go to your account settings and set a daily, weekly, or monthly deposit limit from the "Responsible Gaming" section. Once a limit is set, it takes effect immediately. To increase the limit, a 24-hour waiting period applies. Contact live chat for assistance.

Self-Exclusion is a feature that lets you deactivate your own account for a set period of time. Options include 6 months, 1 year, or permanent exclusion. While exclusion is active, you will not be able to log in and will not receive any promotional emails. Apply via live chat or by emailing [email protected].

A time-out is a short-term break — from 24 hours up to 30 days. During this period your account is temporarily closed and reactivates automatically when the period ends. Self-exclusion is long-term — generally 6 months or more. To play again before the self-exclusion period ends, you must contact us and a waiting period applies.

First, contact us via 399tk's live chat or at [email protected]. Our team will help activate the necessary limits or exclusion on your account. For professional mental health support, speak with your family, a close friend, or a local healthcare provider.

Use parental control software on your device. Never share your 399tk login details with anyone. Log out of your account when it is not in use and keep devices out of reach of children. If you notice any suspicious activity, let us know immediately.

Enjoy 399tk safely

Play responsibly, respect your limits, and keep gaming a source of enjoyment. Check the FAQ for more information or contact us directly.

View FAQ Cricket Betting Slots Games 399tk Casino

For ages 21 and above — let gaming be fun, with responsibility.