Protecting the Privacy of Your Information Is Our Responsibility

399tk ("we", "our", "platform") provides a safe and reliable online betting and gaming service for players in Bangladesh. Protecting your privacy is one of our highest priorities. This Privacy Policy ("Policy") describes how we collect your personal information, the purposes for which we use it, and how we keep it secure.

By using our website (https://399tk.lat), the mobile version, or any related services, you agree to the terms of this Policy. You must be 21 years of age or older. If you do not agree with any part of this Policy, please refrain from using our platform.

This Policy has been prepared in accordance with international data protection principles and complies with relevant laws applicable in Bangladesh.

We collect only the information necessary to provide you with the best possible service. The categories of information collected are described below:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport number (required for KYC verification if applicable)
• Home address (country and city)

2.2 Financial Information

• Mobile number or account details used for bKash, Nagad, Rocket, or bank transfers
• Deposit and withdrawal transaction history
• Wallet balance and bonus history

Note: We do not store full bank card numbers or CVV codes. Payment processing is handled through secure third-party gateways.

2.3 Technical and Usage Information

• IP address and device identifier information
• Browser type, operating system, and screen size
• Visit times on the platform, page view history, and session information
• Information collected from cookies and similar tracking technologies

2.4 Gaming Activity Information

• Game history, bet amounts, and results
• Responsible gaming settings (if applicable, such as deposit limits)
• Customer support communication records

We collect your information in the following ways:

• Direct collection: When you fill in a registration form, log in, or contact the support team.
• Automatic collection: When you browse our platform — technical information is automatically collected through cookies and session logs.
• From third parties: We may receive necessary information from payment providers (bKash, Nagad, Rocket), identity verification services, or fraud prevention systems.

399tk uses your personal information only for the purposes described below:

4.1 Service Delivery and Operation

• Creating, verifying, and managing your account
• Processing deposits and withdrawals
• Providing bonuses, promotions, and VIP rewards
• Delivering customer service and technical support

4.2 Security and Compliance

• Completing anti-money laundering (AML) and Know Your Customer (KYC) processes
• Detecting and preventing fraud and unauthorized access
• Identifying multiple accounts or bot activity
• Preventing minors from accessing the platform

4.3 Service Improvement and Personalization

• Recommending games based on your preferences
• Improving platform performance and user experience
• Informing you about relevant promotional offers (with your consent)

4.4 Responsible Gaming

• Identifying signs of problematic gaming behavior and providing necessary support
• Enforcing self-set limits and breaks

399tk does not sell your personal information to any third party. However, information may be shared in the following circumstances:

• Service provider partners: Payment processors (bKash, Nagad, Rocket, banks), identity verification services, and technology operators — these parties work on our behalf and are required to comply with our data protection standards.
• Legal obligations: Where disclosure of information is required on the basis of a court order, regulatory authority directive, or a lawful request from a law enforcement authority.
• Fraud prevention: Minimal information may be shared for participation in industry fraud prevention databases.
• Business transfers: In the event of a company merger or acquisition, information may be transferred; however, you will be notified in such cases.

Other than the above, your information will not be shared with any external party without your explicit consent.

We use cookies to ensure the proper functioning of our platform and to improve the user experience.

6.1 Types of Cookies

• Essential cookies: Required for managing login sessions, security verification, and core platform functions. These cannot be disabled.
• Functional cookies: Used to remember your preferences (language, game filters).
• Analytics cookies: Used for analyzing platform traffic and making improvements. These do not directly identify any individual.

6.2 Cookie Control

You can manage non-essential cookies from your browser settings. Please note that disabling cookies entirely may cause some platform features to not work correctly.

399tk follows the highest industry standards to protect your information:

• SSL/TLS encryption: All communication between your browser and our servers is secured with 256-bit SSL encryption.
• Data encryption: Sensitive information stored in the database is kept in an encrypted state.
• Access control: Only authorized staff can access your information, and they are bound by confidentiality agreements.
• Regular security audits: Our systems undergo regular security testing.
• Two-factor authentication: A two-step verification system is provided to enhance account security.

While we ensure the highest level of protection, complete security on the internet cannot be guaranteed. If you suspect a security breach, please notify our support team immediately.

We retain your information only for as long as necessary:

• Active accounts: Information is retained for as long as your account remains active.
• Closed accounts: Financial transaction and KYC records are retained for a specified period after account closure in accordance with legal requirements.
• Technical logs: Generally retained for up to 90 days, then automatically deleted.
• Legal retention obligations: Information related to disputes or legal proceedings may be retained until the relevant requirements are met.

You have the following rights regarding your personal information:

• Right of access: You have the right to know what information we hold about you.
• Right to rectification: You may request the correction of inaccurate or incomplete information in your account.
• Right to erasure: In certain circumstances you may request deletion of your information, with exceptions applying where legal retention obligations exist.
• Right to object to processing: You may object to the use of your information for marketing purposes.
• Right to portability: You may request the information you have provided in a structured and readable format.
• Right to withdraw consent: For information processed on the basis of consent, you may withdraw that consent at any time.

To exercise these rights, please contact our support team. We will respond to your request within 30 days after appropriate verification.

399tk strictly does not provide services to persons under the age of 21. We do not intentionally collect any personal information from minors. Age verification is mandatory during our registration process.

If we suspect that a user is under the age of 21, we will immediately suspend their account and delete the relevant information. If you believe a minor is using our platform, please let us know.

Our servers and data processing services may be located in various countries. When your information is transferred outside Bangladesh, we ensure that:

• Adequate data protection laws exist in the receiving country, or
• Appropriate contractual arrangements for data protection have been established.

For any international transfer, we are committed to maintaining the protection of your information.

399tk reserves the right to change this Privacy Policy at any time. For significant changes, we will notify you in the following ways:

• By updating the "Last Updated" date at the top of this page
• By sending a notification to your registered email address
• By displaying a notice when you log in to the platform

Continued use of the platform after any changes will be considered as your agreement to the new policy. We recommend that you review this page regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: