HELP CENTER
399tk FAQ — Frequently Asked Questions
From opening an account to deposits and withdrawals, game rules, bonuses, and safe play — find answers to all your questions here.
Welcome to 399tk. This FAQ page has been created to provide easy and detailed answers to the most frequently asked questions from Bangladeshi players. We have covered each topic step by step below — the registration process, depositing money via bKash or Nagad, live cricket betting, slot games, bonus terms, and the security of your account. If you cannot find your question, contact our 24/7 live chat support directly.
ACCOUNT
Account and Registration
Answers to common questions about opening a new account, logging in, and identity verification.
To register at 399tk, you need an active mobile number, a valid email address, and you must be at least 21 years old. Just enter your name, mobile number, and a strong password in the registration form and your account will be created. Providing accurate information is important, as identity verification may be required at the time of withdrawal.
No, only one 399tk account is allowed per person. Attempting to create multiple accounts from the same mobile number, email, or device may result in all accounts being suspended and balances being forfeited. Duplicate accounts are a direct violation of the bonus terms.
On the login page, click the "Forgot Password" option and enter your registered mobile number or email. A verification code will be sent to you. Use the code to set a new password. If you have trouble, contact our 24/7 live chat support team directly — they will help you quickly.
For regular gaming and small transactions, you can generally play without additional verification. However, if a large withdrawal is requested or unusual activity is detected on the account, 399tk may ask for a copy of your national ID or passport to confirm your identity. This process is done for the security of your account and funds.
399tk is a fully mobile-responsive website. There is no need to download a separate app — just open the site directly from your smartphone's browser and you can easily play all games, place bets, and make deposits and withdrawals. The best performance is on Chrome or Firefox browsers.
PAYMENTS
Deposits and Withdrawals
Transaction times, limits, and processes for bKash, Nagad, Rocket, and bank transfer.
Funds deposited via bKash are generally added to your 399tk account instantly. The balance should update within a few minutes after payment. If there is a delay due to network issues, contact our live chat with a screenshot of the transaction.
The minimum deposit amount at 399tk is ৳100 (applicable for all methods) and the minimum withdrawal amount is ৳500. These limits are set so that small transactions can be processed easily and transaction costs remain low.
Withdrawal requests are usually completed within 10 to 45 minutes. bKash and Nagad are generally the fastest to process. Bank transfers may occasionally take a little longer. If you do not receive your funds within the expected time, let us know via live chat.
399tk does not charge any deposit or withdrawal fees. However, bKash, Nagad, or Rocket may deduct their own service charges from your mobile wallet — this is governed directly by the policy of that payment provider. Standard bank charges also apply for bank transfers.
Log in to your account, go to the "Deposit" section, and select Nagad. Send the specified amount to the provided merchant number using your Nagad app or by dialing *167#. Copy the transaction ID, enter it in the deposit form, and submit. Your balance will be added within a few minutes.
You can withdraw via bKash, Nagad, Rocket, and bank transfer. When withdrawing, you should use the same payment account you used to make the deposit. This is an important part of security.
GAMES
Games and Gameplay
Answers to common questions about cricket betting, slots, live casino, and mobile gaming.
During the BPL season, go to the cricket betting section of 399tk and select the match you want. Various markets are available including match winner, toss, total runs, and top batsman. Read the odds carefully before placing a bet. You can bet both before the match starts and during the match (live betting).
RTP (Return to Player) is the theoretical calculation of what percentage of total bets a game returns to players over the long term. For example, a 96% RTP means an average of ৳96 is returned for every ৳100 wagered. This is an average across millions of spins — results in any single session can be completely different. All games at 399tk are operated to ensure fair play.
Go to the 399tk Casino section and choose the live casino category. There you will find various table games with real dealers from Evolution Gaming and Ezugi. Enter a table, select your chips to set your bet amount, and play with the dealer in real-time video. The experience is best with a stable internet connection.
Volatility refers to the pattern of how frequently and how large the payouts are in a slot game. High-volatility games pay out large wins less frequently, but when they do, the amount can be large. Low-volatility games pay out smaller wins more frequently. Choose a game according to your budget and playing preference.
Yes, live betting is available on IPL, T20 World Cup, and ICC tournament matches in the cricket section of 399tk. Odds change as the match progresses, so making decisions at the right time is important. Go to the cricket page to see the list of ongoing matches.
399tk uses games from reputable providers including Pragmatic Play, JILI, PG Soft, and Spribe. These providers have their random number generators (RNG) tested by independent third parties. Ensuring fair play is our core principle.
BONUSES
Bonuses and Promotions
Answers to questions about the welcome bonus, wagering requirements, and cashback.
When you open a new account and make your first deposit, 399tk will add 100% of the amount you deposited as a bonus, up to a maximum of ৳10,000. This means depositing ৳10,000 gives you a total balance of ৳20,000. Generally no code is needed to activate the bonus — it applies automatically.
A wagering requirement means how many times you must bet the bonus funds before you can withdraw them. The wagering requirement on the 399tk welcome bonus is 20 times. For example, if you receive a ৳1,000 bonus, you must place a total of ৳20,000 in bets before withdrawing. Wagering contributions may differ across different games.
The 399tk VIP program has three levels — Bronze (weekly cashback up to 0.5%), Silver (up to 1.0%), and Gold (up to 1.5%). The more regularly you play and establish yourself as a trusted player, the more opportunity you have to advance to a higher level. Details on level changes are available on the terms page.
Yes, you can opt out of a bonus from your account settings if you wish. Once a bonus is cancelled, the associated bonus funds will be removed from the account. However, if betting with the bonus had already begun, cancelling it may also result in any winnings from those bets being removed.
Yes, 399tk offers special promotions for Eid, Victory Day, and the BPL and IPL seasons. Check our promotions page regularly and ask for updates in live chat to get deposit bonuses, increased cashback, or special cricket betting offers.
SAFETY
Safety and Responsible Gaming
Questions about age limits, account security, self-exclusion, and support.
399tk is for those aged 21 and above only. You will need to confirm your age during account registration. Registration or play by minors is strictly prohibited. If there is any doubt during age verification, 399tk may request an ID.
399tk uses SSL encryption technology to keep all your personal and financial information secure. Never share your password with anyone and avoid logging in from unfamiliar devices. If you notice any suspicious activity, inform us immediately via live chat.
Yes, 399tk provides responsible gaming tools. If you feel your gaming habits are getting out of control, you can contact us via live chat or at [email protected] to request a temporary or permanent self-exclusion. Your well-being is our highest priority.
As part of responsible gaming, you can set daily, weekly, or monthly deposit and betting limits with the help of our support team. These limits help you manage your budget and keep your gaming experience enjoyable. Contact live chat to set or change limits.
The 399tk support team provides assistance in Bengali 24 hours a day, 7 days a week. Click the live chat widget from any page on the site for instant help. Email contact: [email protected]
399tk Get Started Now
The online betting experience for players in Bangladesh — cricket, slots, and live casino.
Minimum deposit ৳100
100% welcome bonus up to ৳10,000
Withdrawal in 10-45 minutes
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